January 22, 2024

138. Human vs Transactional Communication – Patient Interaction | Millennial Dentist Podcast

In this episode of the Millennial Dentist Podcast, I emphasize the significance of training your team and front office to engage in human interaction rather than transactional communication with patients. Adopting this mindset helps build a strong bond in the practice-patient relationship. Patients are more likely to return when we establish this connection. Additionally, it creates a welcoming atmosphere in the office. Individuals who encounter transactional conversations are likely to respond with transactional replies, which is detrimental when building your business. Train your team to communicate effectively and satisfy patients, and success is sure to follow.

@3:22 Ritz Carlton Experience

@4:55 Straight to Business Service

@7:45 Lesson Learned

@11:20 Transactional vs Person Relationship

@16:04 How to be Better Communicator 

Who is Dr. Sully Sullivan?

Dr. Sully is a fourth-generation dentist from Nashville, Tn. After receiving his doctorate of dental surgery from the University of Tennessee, he moved back to Nashville to practice with his father. By continuing to invest in his education through adult orthodontics, soft tissue grafting, dental implants, third molar extractions, and obstructive sleep apnea, he helped double his practice in just 24 months. 

As a millennial, he truly believes in working smarter not harder, which has led him to utilize technology to not only deliver better patient care but more efficient care. Dr. Sullivan regularly uses CEREC, 3D imaging with Galileos, 3D printing, and multiple lasers. In addition to his practice, he started the Millennial Dentist Podcast in February of 2017 to help push his fellow colleagues to take their dental careers to the next level. Dr. Sully lectures around the country on cone beam technology, cad/cam dentistry, obstructive sleep apnea, and practice management. He is also an ambassador for the 3D-Dentist teaching facility in Raleigh, NC.

As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at

Links and Resources

Richard Sullivan, DDS

Partner, Sullivan Dental Partners

Co-host/Founder of the Millennial Dentist Podcast

c. (615)574-8208

w. (615)373-1012 

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Dr. Peyman Instagram: Sully’s Website & Blog: http://www.drsullysullivan.comis also an ambassador for the 3D-Dentist teaching facility in Raleigh, NC.

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