February 5, 2024

140. Treatment Coordinator Dynamics: Team Roles, Transition, Marketing – Millennial Dentist Podcast

In this episode of the Millennial Dentist Podcast, Jess and I discuss her career transition from Dental Hygienist to Treatment Coordinator. We explore the dynamic changes in the hygienist team and the challenges of implementing new ideas. Our focus then shifts to the significant transition out of hygiene, providing insights and advice on trusting the process and adapting to new roles. The conversation continues with the role of a full-time treatment coordinator, emphasizing the importance of creating and maintaining effective systems in a dental practice. We also explore how to manage closed dental cases, highlighting the need for strategic follow-ups and dedicated communication. Overall, this episode takes you through a comprehensive journey of leadership, career transitions, and successful practice management in the dental field.

@3:28 Hygiene Team Leadership Journey

@9:42 Slow Career Transition

@18:21 Full-Time Treatment Coordinator 

@23:01 Dental System Mastery

@30:48 Success in Closed Cases

Who is Dr. Sully Sullivan?

Dr. Sully is a fourth-generation dentist from Nashville, Tn. After receiving his doctorate of dental surgery from the University of Tennessee, he moved back to Nashville to practice with his father. By continuing to invest in his education through adult orthodontics, soft tissue grafting, dental implants, third molar extractions, and obstructive sleep apnea, he helped double his practice in just 24 months.  

As a millennial, he truly believes in working smarter not harder, which has led him to utilize technology to not only deliver better patient care but more efficient care. Dr. Sullivan regularly uses CEREC, 3D imaging with Galileos, 3D printing, and multiple lasers. In addition to his practice, he started the Millennial Dentist Podcast in February of 2017 to help push his fellow colleagues to take their dental careers to the next level. Dr. Sully lectures around the country on cone beam technology, cad/cam dentistry, obstructive sleep apnea, and practice management. He is also an ambassador for the 3D-Dentist teaching facility in Raleigh, NC.

As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at 

Links and Resources

Richard Sullivan, DDS

Partner, Sullivan Dental Partners

Co-host/Founder of the Millennial Dentist Podcast

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