May 13, 2024

152. Simplifying the Buying Process Experience for Patients – Millennial Dentist Podcast

In this episode of the Millennial Dentist Podcast, I shared how people are willing to pay extra to receive outputs faster, and how we could optimize this for our business. It’s incredible to consider that we could increase our earnings by offering faster services compared to their current status. A line from Jeff Bezos changed my mindset: “Americans will always want their product faster, and they will always want it cheap.” 

That’s when I started implementing it to my business, how could I offer the same process to the patients. Earn more learning the value of time and how it can sometimes be more important than money. By offering faster options and asking simple questions, we can make dental visits better for everyone.

@02:34 Uncle Junio Experience

@03:54 Making Exceptions 

@07:43 Strategies to Apply

@09:01 Results and Feedback

@12:49 Restaurant Experience

Who is Dr. Sully Sullivan?

Dr. Sully is a fourth-generation dentist from Nashville, Tn. After receiving his doctorate of dental surgery from the University of Tennessee, he moved back to Nashville to practice with his father. By continuing to invest in his education through adult orthodontics, soft tissue grafting, dental implants, third molar extractions, and obstructive sleep apnea, he helped double his practice in just 24 months. 

As a millennial, he truly believes in working smarter not harder, which has led him to utilize technology to not only deliver better patient care but more efficient care. Dr. Sullivan regularly uses CEREC, 3D imaging with Galileos, 3D printing, and multiple lasers. In addition to his practice, he started the Millennial Dentist Podcast in February of 2017 to help push his fellow colleagues to take their dental careers to the next level. Dr. Sully lectures around the country on cone beam technology, cad/cam dentistry, obstructive sleep apnea, and practice management. He is also an ambassador for the 3D-Dentist teaching facility in Raleigh, NC.

As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at 

Links and Resources

Richard Sullivan, DDS

Partner, Sullivan Dental Partners

Co-host/Founder of the Millennial Dentist Podcast

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