July 1, 2024

156. Mastering Patient Communication and Case Acceptance – Millennial Dentist Podcast

In this episode of the Millennial Dentist Podcast, I, Dr. Sully Sullivan, continue my conversation with Brett from Digital Doc, diving into patient communication, case acceptance, and the importance of understanding patients’ perspectives in our dental practices. We discuss the necessity of acknowledging sales in dentistry and improving our sales skills while maintaining professional ethics. We challenge the misconception of striving for 100% case acceptance, advocating for the presentation of comprehensive treatment plans to enhance patient care. This episode highlights the significance of proper diagnostics, effective verbal skills, and the role of team dynamics in presenting treatment plans. We also stress the importance of letting patients make informed decisions based on risks, benefits, and alternatives.

@00:56 Sales

@05:10 Low Case Acceptance

@08:27 Treatment Process: Communication

@12:13 Patient Handoff

@15:43 Practice and Leadership

Who is Dr. Sully Sullivan?

Dr. Sully is a fourth-generation dentist from Nashville, Tn. After receiving his doctorate of dental surgery from the University of Tennessee, he moved back to Nashville to practice with his father. By continuing to invest in his education through adult orthodontics, soft tissue grafting, dental implants, third molar extractions, and obstructive sleep apnea, he helped double his practice in just 24 months.

As a millennial, he truly believes in working smarter not harder, which has led him to utilize technology to not only deliver better patient care but more efficient care. Dr. Sullivan regularly uses CEREC, 3D imaging with Galileos, 3D printing, and multiple lasers. In addition to his practice, he started the Millennial Dentist Podcast in February of 2017 to help push his fellow colleagues to take their dental careers to the next level. Dr. Sully lectures around the country on cone beam technology, cad/cam dentistry, obstructive sleep apnea, and practice management. He is also an ambassador for the 3D-Dentist teaching facility in Raleigh, NC.

As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at 

Links and Resources


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