June 2, 2020

092 Opening Your Practice Post COVID-19 Lockdown

Dentistry is changing. Technology, education, and resources are closer to our fingertips now more than ever! Are you ready to learn what millennial dentists are doing to exceed patient expectations, enjoy dentistry more and take vacations and how this generation can join up with the previous generation to make for an unstoppable dental team? Wait no longer! Listen in and find out how to push your lifestyle to the next level.

We talk about the events that have shaped us and changed what we knew, and our practice since the COVID-19 pandemic started. From conferences canceled to halting plans for practice expansion, we are filling in the time gaps since our last episode.

Dr. Peyman was in the middle of building a full-service lab to complement his practice, he questioned if he wanted to move forward with his lab after Coronavirus struck. He realized he needed a new tech, a large amount of training to use the latest equipment, and his search for a new partner.

Like many people, Dr. Sully got 2020 off to a great start! When he heard about COVID, he was skeptical at first, until March 18th, the last day in his office. Having never had to deal with unemployment, and the emotional ramifications of the pandemic hit him hard. The first three weeks after he let his team go on March 23rd, he was busy making calls and shutting everything down.

In our practice, we use the Weave app to schedule appointments, ask patients questions about symptoms and check-in. We talk about the process of taking in patients, parking, and what we need to do to make sure patients aren’t waiting in our waiting areas. Many of our patients are asking what precautions we are taking.

We chat about how the experience of not working and being at home gave us a different perspective and a reset of our priorities. Rethinking going out to speak at so many events, spending time with our families, and getting back into our practices post-pandemic lockdown.

As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at

Show Notes:

[02:04] Dr. Payman shares his experience through the Coronavirus.

[05:06] When Dr. Peyman realized the extent of the detail in his new lab, he realized he would need a new tech and be focused on his lab.

[07:13] Why Dr. Peyman decided to build a lab as an addition to his practice. 

[13:29] Analog and digital methods for scans and the move to digital processes.

[14:23] Dr.      talks about his great start to 2020 and what happened during COVID.

[15:56] The feeling of responsibility we have for our employees and why letting them go was so hard. 

[17:30] Wondering what our offices are going to look like moving forward.

[20:09] Initial patient response in the first few days of re-opening our practices.

[23:15] Many of our patients are asking what precautions we are taking. 

[24:47] How we dealt with our teams coming back for our soft opens.

[28:48] Dealing with surgeries during the pandemic.

[33:10] Creating and implementing plans and protocols for your team. 

[36:07] Patient response to the pandemic, new appointments and cancellation rates.

[39:07] There is no better time to change the culture of your office than now!

[43:53] We talk about the “new norm” for our industry and other industries in the world today.

Links and Resources:

NEXT Seminar

The Millennial Dentist Website

@Millennialdentist on Facebook

@MillennialDDS on Twitter

On Instagram 
Dr. Sully…@Millennialdentist on Instagram
Dr. Peyman…@drpeyray on Instagram

Dr. Sully’s website and blog

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